Last updated 31 July 2026

Free shipping on every order across India, dispatched from Surat within 1–2 business days and tracked all the way to your door.

General delivery info

Order processing

Orders are usually processed within 1–2 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. Once your order is shipped, you will receive an SMS and email with tracking details.

Delivery timelines

In-stock orders: Most orders are delivered within 4 to 6 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

Pre-orders and limited drops may carry a longer dispatch window, which will be stated on the product page. By placing an order for these items, you accept the stated dispatch timeline.

Our delivery partner Shiprocket ensures safe and quick deliveries across India. Typical delivery time after dispatch:

• Metro cities — 3–5 business days
• Other cities — 5–8 business days
• Remote areas — 7–10 business days

Delivery timelines may vary slightly depending on courier service availability, weather, or regional restrictions.

Order changes & cancellation

Orders are processed quickly, so self-service cancellation may not be possible once an order has been placed. To request a change or cancellation, contact support@rcdwwd.com as soon as possible.

Once an order has been dispatched, it cannot be cancelled, redirected, or have its delivery address changed in transit. Please ensure that your delivery address is complete and accurate. We are not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address.

Shipping charges

Shipping is free on every order, to all destinations we currently serve across India.

The price you see at checkout already includes delivery to your address, so there are no separate shipping charges. All prices are inclusive of applicable Indian taxes. Neither RCD nor our domestic delivery partners will ask you to pay any additional duty or tax.

Tracking your order

Once your order has been shipped, you can track it using the tracking link sent to your registered email or mobile number within 24–48 hours of dispatch. If you have any trouble tracking your shipment, contact us at support@rcdwwd.com or call +91 88663 69753.

Delayed or missing orders

If your order is delayed or missing, please reach out to us within 5 days of the expected delivery date. We will coordinate with our courier partner to resolve it as soon as possible.

Failed, refused or unclaimed deliveries

A parcel may be delayed, held at the carrier’s hub, or returned to us if the delivery address is incorrect, incomplete or unclear; if delivery is obstructed; or if you refuse the parcel.

Where a parcel is returned because it was refused or unclaimed, we will contact you. Any return shipping charges incurred by us, and any non-recoverable duties or charges, may be deducted from your refund.

Goods received in damaged condition

If your order arrives damaged or with tampered packaging, contact support@rcdwwd.com within 24–48 hours of delivery.

Please include your order number and clear photos of the outer packaging, the shoebox and the product. Keep the item and all packaging, as the carrier may need them for inspection.

We will raise a claim with the carrier for investigation. Since this can take around three weeks, damage claims are typically resolved within four weeks of dispatch, after which eligible refunds are issued in accordance with our Returns & Exchange Policy.

Order restrictions

We do not ship to destinations subject to applicable sanctions or trade restrictions. Certain products or destinations may also require additional documentation or may be undeliverable.

We reserve the right to refuse, cancel or limit any order, including for suspected fraud, payment issues, restricted destinations, or pricing and listing errors. In such cases, we will issue a refund where applicable.