Last updated 31 July 2026

Every product we ship will be as good as we’ve described it. If something isn’t right, you have 5 days from delivery to raise a return or exchange — and shipping to you is always free.

Eligibility for returns or exchanges

You can initiate a return or exchange within 5 days of receiving your order if:

• The product is unused, unwashed and in the original condition in which you received it.
• All tags, labels and packaging are intact.
• The product is not customised, on sale, or part of a limited-edition offer.

To start a return or exchange, contact us at support@rcdwwd.com or call +91 88663 69753 with your Order ID and a photo of the product. Approved exchanges are subject to stock availability at the time of processing.

Requests we may decline

A return, exchange or refund request may be declined if:

• The request is raised more than 5 days after delivery.
• The product has been worn, used, washed, damaged or altered.
• The product is returned without its original packaging.
• The returned item fails our quality inspection.
• A damaged, defective or incorrect item claim is raised without a valid unboxing video.

Non-returnable items

Certain items are not eligible for return or exchange:

• Customised or made-to-order products
• Items showing signs of use not caused during shipping

Refund eligibility

Refunds apply where RCD has delivered the wrong product, or where the product is received in a damaged condition.

For damaged, defective or incorrect product claims, a complete unboxing video is mandatory. The video must begin before the package is opened and must clearly show the shipping label and AWB number at the start.

Refunds are processed only after the claim has been reviewed and approved by our team.

How a return works

1. Once your request is approved, a pickup is arranged through Shiprocket, where available.
2. In areas where pickup is not possible, you may need to self-ship the product to our address — details are shared during confirmation.
3. Once we receive and inspect the item, we’ll notify you about your refund or exchange status.

It is the buyer’s responsibility to send the product back in proper condition, unused and with all tags attached.

Refund process

• Prepaid orders — refunded to your original payment method through Razorpay, within 5–7 working days of product verification.
• COD orders — refunded by bank transfer or UPI within 5–7 working days of inspection.
• Refunds are made only after we receive and verify the returned item.

Please note: shipping and COD handling charges are non-refundable unless the product received is damaged or incorrect.

Exchanges and sizing

A size chart is provided with every product, based on our own measurements. We accept returns or exchange requests for size issues subject to product availability — so please check the size guide carefully before ordering, or email us and we’ll help you find your perfect size.

We cannot accept products returned used, damaged or untagged. In the case of an exchange, regular shipping rates apply as per your city.