FAQ

Everything you might want to know about our footwear — the materials, the fit, and what happens after you place an order. Tap a question to open it.

General & brand

What makes RCD footwear sustainable and eco-friendly?

Our footwear is crafted using high-performance materials and eco-conscious manufacturing processes. We prioritise reducing our environmental footprint without ever compromising on luxury quality, durability or style.

What materials are RCD shoes and flip-flops made of?

Our footwear is crafted using high-grade, durable performance materials designed for maximum comfort, support and longevity under active daily wear.

How can I find the right shoe size?

Refer to the size chart on each product page. Our shoes are true to size, with a wider toe box built on a last that suits Indian feet.

Sizing & fit

How do RCD running shoes fit?

RCD running shoes have an athletic, performance-oriented fit and are true to size for a standard foot width. If you prefer extra room in the toe box for long-distance runs, or you wear thicker running socks, we recommend sizing up by a half size.

How do RCD slides and flip-flops fit?

Our slides and flip-flops are designed with ergonomic, contoured footbeds and run true to size. Because open footwear has no adjustable laces, if you are between sizes or have a wider foot, we recommend sizing up for the most comfortable fit.

Do you offer half sizes?

Half sizes are not available for our running shoe line. Our slides and flip-flops use dual sizing — if you fall on a half size, we suggest going one size up.

How does dual sizing work on flip-flops and slides?

Our flip-flops and slides come in dual-size pairings (for example 38–39). This is engineered to give a comfortable, adaptable fit across adjacent sizes. For a more secure, snug fit choose the lower end of the range; for a roomier, relaxed fit choose the higher end.

Orders, shipping & returns

How do I check the status of my order?

You’ll receive a tracking link on your registered email and WhatsApp once your order is dispatched from our warehouse.

What payment methods do you accept?

We accept cards, UPI, pay-later options and cash on delivery.

When will I receive my order?

Your new pair will reach you within 5–7 working days of placing the order. Full details are in our Orders & Shipping Policy.

What is your return and exchange policy?

We want you to love your RCD footwear. We accept unworn, pristine items in their original packaging within 5 days of delivery for a full refund or exchange. See the Returns & Exchange Policy for the full detail.

How should I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor your shipment in real time.

Care & maintenance

Can I wash my RCD running shoes or slides in a washing machine?

No. Machine washing and harsh detergents can damage the technical bonding, advanced cushioning foams and eco-friendly materials. Hand-wash with a mild, eco-friendly soap and air dry — the full method is in our Shoe Care Guide.

Didn’t find your answer?

Email support@rcdwwd.com or call +91 88663 69753, Monday to Saturday, 10:00 AM – 6:00 PM IST.